Specialist and pioneer of online chocolate orders, ROY chocolatier was the first store in France to create a website for online chocolates sales, late 1996. We received our first order January 10, 1997, we were very proud of it!
From then and owing to our experience of over 15 years of online sales and our desire to always satisfy the most demanding customers, we are making sure each day that every effort has been taken to ensure that your gifts arrive on time and in perfect condition.
Orders Process
Each chocolate box is wrapped in bubble paper and placed in a reinforced cardboard, perfectly suited to air transport.
Nous adaptons notre emballage aux conditions climatiques, en particulier en protégeant votre commande avec un ou plusieurs packs de froids.
At your request and with no extra cost, your message will be written by hand on a card. This card and its luxurious envelope will be added to your order.
Orders shipped by courier services in Paris are presented in luxurious “ROY chocolatier” bags.
Deliveries
All orders are processed through our store and shipped from Paris.
Time and shipping rates will appear during your order process, depending on the destination.
Delivery time must be counted in working days (Monday to Friday, excluding public holidays in France and in the country of destination), from the day of dispatch of your order if we receive it before 1pm, and from the next day for any order received after 1pm.
Times indicated are approximate and assume that carriers comply with their commitments. However, we are committed to ship orders no later than the next business day after issuance, or depending on wishing date of delivery.
Order Tracking
When your order leaves our store, we will inform you by email and give you of a tracking number that will allow you to follow the delivery of your order in real time.
Delivery Modes and Rates for France
Prices updated on March 1st 2022, subject to change without notice.
In-store Pickup
- Price: free
- Delay: 1 hour after receiving your order
Paris
- Single price: 6.90 € and FREE for any order over 50 €.
- Delivery time: delivery the same day within 4 hours and by Courier services, for all orders received before 2pm, only if the recipient of the package can be reached for a hand delivery. Deliveries are done between 11am and 7pm on working days.
A parcel delivery is possible in 24 hours, at the same cost.
Metropolitan France
- Single price: 6.90€ in STANDARD or 9.90€ in EXPRESS.
- FREE shipping in STANDARD for all orders over 50 €.
- Delivery time: 1-2 days in EXPRESS for any order placed before 1pm, 2-4 days if you choose the STANDARD delivery mode.
Delivery by courier outside Paris (inner suburbs)
- Hauts de Seine (92): 12.90€
- Seine-Saint-Denis (93) and Val-de-Marne (94): 21.90 €
Other destinations: rates on request to our customer service at 01 47 27 34 36 or contact@roy.fr
Corsica
- Price: €24.90 STANDARD or €28.50 in EXPRESS for all orders.
- FREE shipping in STANDARD for all orders over 90 €.
- Delivery time: 1-2 days in EXPRESS for any order placed before 1pm, 2-4 days if you choose the STANDARD delivery mode.
Delivery Modes and Rates for International and Overseas Territories
Our international shipments are made by DHL, UPS or Chronopost.
Germany, Belgium, Spain, Italy, Netherlands, Portugal:
- Price: 14.90 € in STANDARD or 28.70 € in EXPRESS.
- FREE shipping in STANDARD for any order over 150 €.
- Delivery time: 1- 2 days in EXPRESS for any order placed before 1pm, 2-3 days if you choose the STANDARD delivery mode.
European Union (other countries) :
- Price: 26.20 € in STANDARD or 35.80 € in EXPRESS.
- Delivery time: 1- 2 days in EXPRESS for any order placed before 1pm, 2-3 days if you choose the STANDARD delivery mode.
United Kingdom (UK) and Switzerland:
- Price: 19.80 € in STANDARD or 48.50 € in EXPRESS.
- Delivery time: 1-2 days in EXPRESS for any order placed before 1pm, 2-4 days if you choose the STANDARD delivery mode.
United States (USA):
- Price: 39.80 € for a delivery in 3 to 5 days.
Canada, Hong Kong, Japan, Singapore:
- Price: 36.50 € for a delivery in 4 to 6 days.
DOM-TOM and Australia:
- Price: 59.80 € for a delivery in 3 to 5 days.
Other countries:
We deliver to most countries, ask for delivery times and rates to our customer service at 01 47 27 34 36 or contact@roy.fr
Our customer service is at your disposal from Monday to Saturday, from 10am to 7pm without interruption at 01 47 27 34 36, or by mail : contact@roy.fr
