Specialist and pioneer of online chocolate orders, ROY chocolatier was the first store in France to create a website for online chocolates sales, late 1996. We received our first order January 10, 1997, we were very proud of it!
From then and owing to our experience of over 15 years of online sales and our desire to always satisfy the most demanding customers, we are making sure each day that every effort has been taken to ensure that your gifts arrive on time and in perfect condition.
Orders Process
Each chocolate box is wrapped in bubble paper and placed in a reinforced cardboard, perfectly suited to air transport.
At your request and with no extra cost, your message will be written by hand on a card. This card and its luxurious envelope will be added to your order.
Orders shipped by courier services in Paris are presented in luxurious “ROY chocolatier” bags.
Deliveries
All orders are processed through our store and shipped from Paris.
They are delivered against a signature. They are neither left in a mailbox or in a post office box.
Each destination can be delivered either STANDARD or EXPRESS.
Time and shipping rates will appear during your order process, depending on the destination.
Delivery time must be counted in working days (Monday to Friday, excluding public holidays in France and in the country of destination), from the day of dispatch of your order if we receive it before 1pm, and from the next day for any order received after 1pm.
Times indicated are approximate and assume that carriers comply with their commitments. However, we are committed to ship orders no later than the next business day after issuance, or depending on wishing date of delivery.
Order Tracking
When your order leaves our store, we will inform you by email and give you of a tracking number that will allow you to follow the delivery of your order in real time.
Delivery Modes and Rates for France
In-store Pickup
- Price: Free
- Time: 30 minutes maximum
Paris
- Price: single price of €6.90 and FREE for orders from €80.
- Delivery time: delivery the same day within 4 hours and by Courier services, for all orders received before 2pm, only if the recipient of the package can be reached for a hand delivery. Deliveries are done between 10am and 6pm on working days.
A parcel delivery is possible in 24 hours, at the same cost.
Deliveries by courier services in Paris suburbs are possible under request.
Metropolitan France
- Single price: €6.90 STANDARD , €9.90 EXPRESS.
- FREE Standard shipping for all orders from €80.
- Delivery time: 24h EXPRESS for all orders placed before 1pm, 2 days if you choose the STANDARD mode of delivery.
Corsica
- Price: €24.90 STANDARD, €28.50 in EXPRESS for all orders.
- Delivery time: 48h EXPRESS for all orders placed before 1pm, 3 days if you choose the STANDARD mode of delivery.
Delivery Modes and Rates for International and Overseas Territories
Some examples below:
Germany, Belgium, Great Britain: From €11.90 STANDARD for delivery within 3 working days and from €19.90 for EXPRESS delivery within 24 hours, for all orders received before 1pm.
United States: from €34.20 for EXPRESS delivery within 3-5 working days.
Canada: from €24.90 STANDARD within 5 working days, and from €34.20 for EXPRESS delivery within 72 hours.
Japan, Hong Kong, Singapore: from €24.90 in STANDARD within 5-7 working days, and from €39.20 for EXPRESS delivery within 72 hours.
French Overseas Territories and Departments: from €6,90 STANDARD within 5-7 working days, and from € 40.90 for EXPRESS delivery within 72 hours.
Other countries: we deliver the majority of countries, times and shipping rates will be proposed during ordering process.
Our customer service is available Monday to Saturday from 10am to 8pm without interruption (from 1pm Monday) at +33 1 47 27 34 36, or by email: contact@roy.fr
